Inspiration

Payment, Refunds and Fees

At Liberty Travel, we want your booking process to be as clear, secure, and stress-free as your holiday itself. Below you'll find everything you need to know about how to pay, when to pay, and what happens if your plans change.

How to Pay

We offer flexible and secure payment options to suit your needs:

- Bank Transfer: Payments can be made directly to Liberty Travel's official bank accounts. Bank details will be provided by your tour coordinator along with your booking confirmation.
- Credit/Debit Card via Secure Payment Link: For convenience, we offer payment through a secured online payment link, accepting major credit and debit cards. This link is generated individually for each booking and protected through encrypted payment processing.

No payments should be made through any channel other than the official bank accounts or secured payment links issued directly by Liberty Travel.

Payment Deadlines

- All payments must be completed before the deadline communicated by your tour coordinator for each specific booking.
- Deadlines vary depending on the tour operator, hotel, airline, or service provider involved and will always be clearly stated at the time of booking.
- Your tour, hotel, or service is only considered confirmed once full (or the agreed partial) payment has been received** within the specified deadline.
- Bookings not paid within the stated deadline may be released without notice, as availability and pricing from our suppliers are time-sensitive.

We strongly recommend completing payment as early as possible, particularly during high-demand periods (holidays, peak season, and limited-availability promotions), to avoid losing your reserved space, room, or rate.

Cancellation Policy

Should you need to cancel or modify a confirmed booking, our standard cancellation policy will apply. Please note:

- Cancellation terms (including applicable deadlines and charges) are set by our suppliers—hotels, airlines, tour operators, and other service providers—and may vary from one booking to another. Specific terms for your booking will be shared by your tour coordinator at the time of confirmation.
- The closer to the departure or service date a cancellation is made, the higher the cancellation charge is likely to be, as is standard across the travel industry.
- Some promotional rates, flights, and special offers may be **non-refundable or non-changeable** from the moment of booking. This will always be disclosed before you confirm.
- No-shows (failure to arrive or use a confirmed service without prior cancellation) are generally treated as full-charge cancellations.

Refunds

Where a refund is due, it will be processed according to the applicable cancellation terms:

- Refunds to bank account: Processed at the full eligible refund amount, transferred back to the original payer's account.
- Refunds to credit card: Please note that credit card refunds are subject to a processing fee, which will be deducted from the refunded amount. This fee reflects the charges applied by payment processors and is outside Liberty Travel's control.
- Refunds are processed only after confirmation is received from the relevant supplier (hotel, airline, tour operator) regarding the amount eligible for return.
- Refund processing times may vary depending on your bank or card issuer, typically within 7-14 business days from approval.

Customized Itineraries

We're delighted to design a tailor-made trip that fits your exact wishes, pace, destinations, accommodation style, and experiences all built around you.

- Because a customized itinerary requires dedicated research and planning time, a €100 preparation fee applies to design your personalized itinerary.

- If you proceed with booking the itinerary, this €100 is deducted from your total invoice**—so in the end, the planning itself comes at no extra cost to you.
- If you decide to change to a different itinerary, the €100 fee already paid is non-transferable and non-refundable, as it covers the time and work already invested in the original proposal.

Additional Terms

- Currency: All prices and payments are quoted and processed in the currency indicated on your booking confirmation. Currency conversion fees, if applicable, are the responsibility of the client and may be charged by your bank or card provider.
- Name Changes & Amendments: Any change to traveler names, dates, or services after confirmation may be subject to supplier fees and availability and is not guaranteed.
- Group & Package Bookings: Group tours and multi-service packages (flight + hotel + transfers, etc.) may carry separate deposit and balance payment schedules, communicated individually per group.
- Travel Insurance: We strongly recommend purchasing travel insurance at your end to protect against unforeseen cancellations, medical emergencies, or trip interruptions.
- Force Majeure: Liberty Travel is not liable for cancellations, delays, or changes caused by events beyond our control, including but not limited to natural disasters, extreme weather, strikes, political unrest, or government travel restrictions. In such cases, refund eligibility will follow the policies of our suppliers.
- Third-Party Supplier Terms: Certain hotels, airlines, or tour operators may apply their own specific payment, confirmation, and cancellation terms, which will be communicated to you before booking and take precedence where more restrictive than our general policy.
- Communication: All deadlines, confirmations, and policy details specific to your booking will be provided in writing (email or official document) by your assigned tour coordinator. We recommend keeping this documentation for reference throughout your trip planning.

Need Help?

If you have any questions about payment options, deadlines, or cancellation terms for your specific booking, please don't hesitate to contact your Liberty Travel tour coordinator directly. We're here to make sure your journey starts smoothly, from booking to boarding.